1. Introduction
Welcome to Wilor International Ltd. By using our services, you agree to the following Terms & Conditions. These terms govern the booking of travel services provided by Wilor International Ltd., including but not limited to flights, accommodations, tours, and other travel-related services.
2. Booking and Payments
2.1. Booking:
All bookings are subject to availability and confirmation by Wilor International Ltd. A booking is considered confirmed once you receive a confirmation email from us.
2.2. Payment:
- A deposit or full payment may be required at the time of booking, depending on the service.
- Payments can be made via credit card, bank transfer, or any other method specified by us.
- Final payment is due as per the schedule outlined in the booking confirmation.
2.3. Cancellations and Refunds:
- Cancellations must be made in writing. Refunds are subject to the terms of the service provider and may include cancellation fees.
- Refund requests will be processed according to the terms specified in the booking confirmation and the service provider’s policy.
3. Changes to Bookings
3.1. Client-Initiated Changes:
- Changes to bookings must be requested in writing. Additional fees may apply.
- Changes are subject to availability and may impact the total cost of the booking.
3.2. Agency-Initiated Changes:
- Wilor International Ltd. reserves the right to make changes to bookings due to unforeseen circumstances. In such cases, we will inform you promptly and offer alternatives.
4. Responsibilities
4.1. Client Responsibilities:
- Ensure all personal information provided is accurate.
- Obtain and carry valid travel documents, such as passports and visas.
- Comply with the terms and conditions of the service providers.
4.2. Agency Responsibilities:
- Provide accurate information regarding travel services.
- Assist with resolving issues related to bookings where possible.
- Act as an intermediary between you and service providers.
5. Liability
5.1. Limitation of Liability:
Wilor International Ltd. acts solely as an intermediary between clients and service providers. We are not liable for any damages, losses, or expenses arising from the services provided by third parties.
5.2. Force Majeure:
We are not responsible for failure to perform our obligations due to events beyond our control, including but not limited to natural disasters, strikes, or governmental actions.
6. Travel Insurance
We strongly recommend that clients purchase travel insurance to cover potential risks, including trip cancellations, medical emergencies, and loss of personal belongings.
7. Data Protection
7.1. Privacy:
We respect your privacy and are committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, and protect your data.
7.2. Data Sharing:
Your personal information may be shared with third-party service providers as necessary to fulfill your booking and provide services.
8. Dispute Resolution
8.1. Complaints:
Any complaints or disputes should be submitted in writing within 30 days of the occurrence. We will endeavor to resolve issues in a fair and timely manner.
8.2. Governing Law:
These Terms & Conditions are governed by the laws of Bangladesh, and any disputes will be resolved in the courts of [Jurisdiction].
9. Amendments to Terms
Wilor International Ltd. reserves the right to amend these Terms & Conditions at any time. Updated terms will be posted on our website and are effective immediately upon posting.
10. Contact Information
For any questions or concerns, please contact us:
- Email: [wilorinternational@gmail.com]
- Phone: [+8801717-229723]
- Address: [Wilor International Ltd., 12/A R.K Mission Road, Ittefaq Mor, Wari, Dhaka-1203,Bangladesh]
